Toyota 4Runner: Confirm Cellular Phone Functionality

Toyota 4Runner Service Manual / Audio / Visual / Telematics / Navigation / Multi Info Display / Navigation System / Confirm Cellular Phone Functionality

PROCEDURE

1.	CHECK THE CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

Result	Proceed to
Cellular phone is compatible	A
Cellular phone is not compatible	B

HINT:

It is important to check the cellular phone compatibility charts carefully:

Some apps may only work on cellular phones.
Some apps may only work when paired to a vehicle.
Some cellular phones do not support all features.

RECOMMEND COMPATIBLE CELLULAR PHONE

2.	CONFIRM CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)

3.	CONFIRM THE ENTUNE APP IS DOWNLOADED TO THE CUSTOMER'S CELLULAR PHONE

(a) Turn the cellular phone on.

(b) Check that the Entune app has been downloaded.

Result	Proceed to
Entune app has been not downloaded	A
Entune app has been downloaded	B

GO TO STEP 5

4.	DOWNLOAD ENTUNE APP

(a) Download the Entune app.

Result	Proceed to
App downloaded successfully	A
App did not download successfully	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for downloading the Entune app or resetting the customer's cellular phone.

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5.	CHECK IF THE CUSTOMER'S ACCOUNT IS VALID AND ACTIVE

(a) Start the Entune app on the customer's cellular phone.

(b) Sign out of the account (if currently signed in).

Result	Proceed to
Sign in to app is not successful	A
Sign in to app is successful	B

HINT:

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.

GO TO STEP 9

6.	RECORD ERROR MESSAGES IF PRESENT

7.	CONFIRM THE CUSTOMER'S CELLULAR PHONE WITH A KNOWN GOOD ENTUNE ACCOUNT (e.g. DEALER DEMO ACCOUNT)

(a) Start the Entune app on the customer's cellular phone.

(b) Sign out of the customer's account (if currently signed in).

Result	Proceed to
Sign in using demo account is successful	A
Sign in using demo account is not successful	B

HINT:

The purpose of signing out of the account and then signing back in is to ensure that the correct account is used.
Upon completion of this procedure, be sure to sign out of the dealer demo account on the customer's cellular phone.
If sign in using a demo account is successful, the customer's account has a problem. Instruct the customer to visit www.toyota.com/entune or contact Entune customer support for account status verification.

CUSTOMER ACCOUNT ISSUE (SIGN OUT OF THE DEALER DEMO ACCOUNT)

8.	CONFIRM ENTUNE SERVICES ARE AVAILABLE

(a) Start the Entune app on a known good cellular phone.

(b) Sign out of the account (if currently signed in).

Result	Proceed to
Sign in to app is successful	A
Sign in to app is not successful	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone.

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

ENTUNE SERVICES ARE CURRENTLY UNAVAILABLE

9.	CHECK ENTUNE SEARCH FUNCTION ON CUSTOMER'S CELLULAR PHONE

(a) Sign in to the Entune app on the customer's cellular phone.

(b) Start a search app (e.g. Bing) within the Entune app.

Result	Proceed to
App search is successful	A
App search is not successful	B

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE

10.	RECORD ERROR MESSAGES IF PRESENT

11.	CHECK ENTUNE SEARCH FUNCTION ON KNOWN GOOD CELLULAR PHONE

(a) Sign in to the Entune app on a known good cellular phone.

(b) Start a search app (e.g. Bing) within the Entune app.

Result	Proceed to
App search is successful	A
App search is not successful	B

HINT:

Contact the service provider or cellular phone manufacturer if assistance is required for resetting the customer's cellular phone or known good cellular phone.

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

RESET KNOWN GOOD CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

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